PRIVACY POLICY

Last updated: September 2, 2026

This Privacy Policy explains how Medworks Aesthetics ("Medworks", "we", "us") collects, uses, and protects your information when you use the Medworks mobile app and the Medworks website (together, the "Services"). Medworks is a personalized longevity program, and the app is how you engage with your longevity practice day to day.

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

1. WHO THIS APPLIES TO

The Services are intended for Medworks members and are not directed to anyone under 18 years of age. See Section 9.

2. INFORMATION WE COLLECT

We collect the following categories of information.

A. Information you provide

  • Account and identity — your name, email address, phone number, and membership details when you enroll or manage your membership.
  • Communications — messages, requests, and support inquiries you send us, including conversations you start in the app's support chat and any photo or voice message you attach to one.

B. Information about your longevity practice

  • Health and assessment data — information related to your program, such as PNOE metabolic assessment reports, recommended therapies, appointments, and progress that we make available to you in the app. This may be considered sensitive health-related information.

C. Information collected automatically

  • Authentication data — secure tokens used to keep you signed in.
  • Push notification tokens — a device identifier issued by Apple or Google so we can deliver notifications you have enabled.
  • Device and diagnostic data — app version, device model, operating system, and crash and error diagnostics used to keep the app stable and reliable.

We do not use third-party advertising or cross-app tracking, and we do not sell your personal information.

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and personalize the Services and your longevity plan.
  • Authenticate you and keep your account secure.
  • Schedule sessions and make your assessments, reports, and recommendations available.
  • Send notifications and communications you have enabled, including reminders and updates about your plan.
  • Provide member support and respond to your requests.
  • Diagnose problems, prevent abuse, and improve the reliability and quality of the Services.
  • Comply with our legal obligations.

4. HOW WE SHARE INFORMATION

We share information only as needed to run the Services, and we require our providers to protect it:

  • Cloud hosting and infrastructure — providers that host the application and store your data.
  • Push notification delivery — Apple Push Notification service and Google Firebase Cloud Messaging deliver the notifications you enable.
  • Diagnostics and error monitoring — a diagnostics provider that helps us detect and fix crashes and errors.
  • Member support and messaging — a provider that powers the support conversations you start in the app and holds those conversations so our team can answer you. We pass it your name, email address, member ID, and membership status; your assessments, reports, treatments, and credit balance stay in our own systems.
  • Payment processing — a payment processor handles membership billing; Medworks does not store your full payment card details.
  • Legal and safety — we may disclose information if required by law, to enforce our agreements, or to protect the rights, safety, and security of members, the public, or Medworks.

Where a provider may handle health-related information, we require a written agreement obliging it to protect that information, to use it only to provide services to us, and to tell us promptly if it is ever exposed.

We do not sell your personal information, and we do not share it for third-party advertising.

5. DATA RETENTION

We keep your information for as long as your membership is active and as needed to provide the Services, then retain it only as long as necessary to meet legal, accounting, or reporting requirements. When it is no longer needed, we delete or de-identify it.

6. SECURITY

We use administrative, technical, and organizational safeguards designed to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. YOUR CHOICES AND RIGHTS

  • Access and correction — you can review and update your account information in the app or by contacting us.
  • Notifications — you can turn push notifications on or off in your device settings at any time.
  • Deletion — you may request that we delete your account and associated personal information, subject to legal retention requirements.
  • California residents — depending on your location, you may have rights to access, delete, or correct your personal information, and to not be discriminated against for exercising them. To make a request, contact us using Section 11.

We will not ask you to waive these rights, and we honor requests as required by applicable law.

8. HEALTH INFORMATION AND MEDICAL DISCLAIMER

The health-related information in the Services supports your longevity program. It is not a medical record system and does not replace care from your own licensed providers, and nothing in the Services is a diagnosis or a guarantee of any outcome. Clinical decisions are made separately by licensed providers with your informed consent.

Support chat is a way to reach your Medworks team. It is not a clinical channel, it is not part of a medical record, and it is not monitored around the clock. If you are having a medical emergency, call 911 or your own provider rather than using the app.

9. CHILDREN'S PRIVACY

The Services are intended for members 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of the Services after an update means you accept the revised policy.

11. CONTACT US

If you have questions about this Privacy Policy or your information, contact us:

Medworks Aesthetics

Email: info@healthbymedworks.com

Phone: 310-263-8887

This Privacy Policy is governed by the laws of the State of California.